Problems with Submitting Shifts

Shift can't be submitted – what to do?

Some of you have reported that a completed shift briefly shows the status "submitted," only to switch back to "not submitted" shortly after. We hear you – and we want to explain what's happening and how to fix it.

What's going on?

The WILSON app works offline and stores your data locally on your device first. When a shift is submitted, it needs to sync with our server. In some cases, a small inconsistency can prevent this sync from completing successfully.

Step 1: Re-enter an activity

Before anything else, try this: Open the affected shift and make a small adjustment to one activity (e.g., change the time by one minute forward or back). Save it, then try submitting the shift again. This nudges the app to re-sync and often resolves the issue right away.

Step 2: Log out and log back in

If Step 1 doesn't help: Log out, close the app completely, then log back in. The app will reload all data fresh from the server.

⚠️ Important: When you log back in, any locally stored data that hasn't been synced yet will be cleared. Please make sure you save the details of the relevant shift elsewhere beforehand, e.g. by taking a screenshot, so that you can add them later.

Still not working?

No worries – reach out to our support team and we'll look into it with you directly.